Customer Care

Customer Care

Shipping Information

  • We offer AusPost standard and express shipping for AU orders. 
  • Australia wide orders over $99 AUD qualify for free shipping. 
  • AusPost Standard: $10.95 AUD / AusPost express: $14.95 AUD 

  • We offer AusPost Standard International shipping
  • AusPost Standard International: $25.95 AUD
  • US wide orders over $99 USD qualify for free shipping.

Order Processing

  • All orders placed will be dispatched within 1 business day. 
  • Orders placed during sale periods or peak season will be dispatched within 2 business days.

Payment

We accept Visa, MasterCard, AMEX, Apple Pay, Google Pay, PayPal, Afterpay (AU customers only), Zip Pay and store credit. 

Ordering Information

  • Unfortunately once an order is placed we can not make any changes. Please contact us at hello@possandsoss.com for any further information.

Incorrect Order / Missing Items 

If you are missing items or have received the incorrect order. Please contact us at hello@possandsoss.com

Please provide your order number and details of missing or incorrect items. We  will review your order and have this resolved as soon as possible.

Import Duties & Taxes

For all international orders you may be required to pay local sales tax, import duties and/or customs charges by your country.

All international taxes, duties and/or custom charges are the responsibility of the customer and are not included in the price of our items or shipping fees.

As we are unable to advise what these fees amount to, we suggest contacting your country's customs office or tax agent for charges and rates on packages coming outside of your country.